Frequently Asked Questions

Everything you need to know about our premium travel gear and lifetime guarantee.

What is the 'Simple as That' lifetime guarantee?

Our lifetime guarantee is the most comprehensive in the industry. If your Briggs & Riley bag is ever broken or damaged, we will repair it free of charge, even if the damage was caused by an airline.

How long will it take for my order to ship?

Standard orders are typically processed within 1-2 business days. Shipping times vary by destination but generally arrive within 3-7 business days for domestic orders.

Can I return my luggage if I am not satisfied?

Yes, we offer a 30-day return policy for unused merchandise in its original packaging. Please note that personalized or monogrammed items are final sale and cannot be returned.

Do you offer international shipping?

We currently ship to a wide range of international destinations. Shipping costs and import duties are calculated at checkout based on your specific location.

How do I clean and maintain my Briggs & Riley bag?

For ballistic nylon fabrics, we recommend using a soft cloth dipped in warm water and mild soap. Avoid machine washing or using harsh detergents that could damage the water-resistant coating.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment billing.